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Nine Ways to Say Thank You to Clients in Social Media

Nine Ways to Say Thank You to Clients in Social Media

Nine Ways to Say Thank You to Clients and Customers

Nine Ways to Say Thank You to Clients and Customers

A wise person one said that when you talk well of other people – they think that you are a brilliant conversationalist.  There is more truth to that than just the mere irony of saying something pleasing about someone else elevating you in the minds of your listeners.   In social media, we forget that speaking well of others make us both look good.

This may well be the most overlooked piece of business advice on the planet:  Social space is free – give your best clients advertising to build appreciation, loyalty, and brand recognition.

Many times, companies lack creativity when it comes to trying to say thank you to the customers

  1. Online Reviews – Statistics show that people are 23% more inclined to do business with companies that have positive reviews.  Translation?  Online reviews on sites like Yelp are gold for companies trying to get a leg up on the competition.  Leaving a positive review is a two-fold link because it allows people who find their services to read your reviews and find out more about your company.
  2. Shout Out on #Twitter – A good Twitter following can be an asset to any company that wants to broadcast news and PR about their company.  Twitter can also be an excellent platform to share news and press about clients with #hashtags, photos, and links.
  3. Post on Facebook –Posting a positive comment about a client on your Facebook or theirs with good #hashtags, links, and images shares your free social space.  Nothing draws good feelings like speaking well of their work or company.
  4. Share a Resource, Discount Coupon, or Expertise – Everyone likes a good discount or promotion.  If you have an excellent resource or expert on a topic that helps build business, then sharing it with good clients shows that you are on their side.  Some clients have a customer appreciation meeting and hire a speaker to share information on a business topic.  This shows that you are interested in the growth of their business.
  5. Feature on Blog – The nice thing about a blog is that you get lots of space to really do a good job.  If you are not a great writer, then ask the company to write their own highlight footage.  Either way, be sure to pass the piece by the company to make sure all details are accurate.
  6. Record a Testimonial for YouTube – If a picture is worth a thousand words, then video is worth tons more!  Whether you record a video for them or ask them for a video testimonial.  It does not have to be a professional video with a production crew, but it should be professional.
  7. Get Pinterested in Them – Pinterest is the fastest growing social media in the female demographic.  If your clients are in this demographic, sharing an image, links, and #hashtag posts on Pinterst can get others interested in their company.  It is a good idea to have a board for nothing but client testimonials.
  8. Share the Good News – If your company has a monthly newsletter (and you should!), profiling a client or customer works to show progress as well as encourages others to strive to be featured in your newsletters, especially if your client base is business to business (B2B).  The exposure could bring new clients to their business.
  9. Linkedin is Plugged In – Linkedin is the perfect social media to recommend your clients because there are mounds of potential clients and it is set up for reviews.   By adding those reviews to your Linkedin company page or theirs, your groups, and your status feed, you can really help them get the word out.

The best way to think about ways to say Thank You to your clients is to use your social media FREE real estate to help them build their reputation and following.  This method builds good will with your important clients as well as gives you great content for your social channels.

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Nine Ways to Create a Marketing Machine in Social Media

Puzzled Over Social Media?

Puzzled Over Social Media?

Many times, businesses are so focused on building their own social media and marketing avenues that they forget the cardinal rule of safety in numbers.  Whether your company is one company “going it alone” or part of larger collection of merchants like shopping center, there is strength in numbers.

Sometimes, small business owners believe that they have to compete with everyone else around them in the marketplace.  In truth, it is easy to share your FREE real estate of social media with other businesses that flatter your good and services.

Some easy ways to share your social space with business partners include:

  1. Online Reviews Sites – Statistics show that people are 23% more inclined to do business with companies that have positive reviews.  Translation?  Online reviews on sites like Yelp are gold for companies trying to get a leg up on the competition.  Take the opportunity to exchange positive reviews on sites like Yelp and Google.
  2. Shout Out on #Twitter – A good Twitter following can be an asset to any company that wants to broadcast news and PR about their company.  Build the marketing machine by exchanging promotions, deals, and news to tweet.  Twitter can also be an excellent platform to share news and press about business partners with #hashtags, photos, and links.
  3. Post on Facebook –Posting a positive comment, reviews, and promotions about a partner on your Facebook with good #hashtags, links, and images shares your free social space.
  4. Share a Resource, Discount Coupon, or Expertise – Everyone likes a good discount or promotion.  If you have an excellent partner, then sharing it with your audience shows that you are on their side and gives you fresh content.  In fact, creating a special promotion just for your customers for their services – and vice versa of course – gives everyone a win/win deal.
  5. Feature on Blog – The nice thing about a blog is that you get lots of space to really do a good job.  If you are not a great writer, then ask the company to write their own highlight footage.  Either way, pass the piece by the company to make sure all details are accurate.  With some great keywords and images with links, this blog post could be used in your newsletters, social media, and search engine rankings that lasts for years to come.
  6. Record a Testimonial for YouTube – If a picture is worth a thousand words, then video is worth tons more!  Whether you record a video or ask them for a video of a testimonial, product, or se3rvice, it gives each of you good content to share.  It does not have to be a professional video with a production crew, but it should be professional.
  7. Get Pinterested in Your PartnersPinterest is the fastest growing social media in the female demographic.  If your partners are in this demographic (and who is not? ), sharing an image, links, and #hashtag posts on Pinterst can get others interested in their company as well as yours.  It is a good idea to have a board for nothing but partners.
  8. Share the Good News – If your company has a monthly newsletter (and you should!), profiling a business partner encourages others to strive to be featured in your newsletters. Moreover, it can show your email list that you are interested by sending them exclusive partnership discounts or deals they might not get otherwise. The exposure could bring new customers to each business.
  9. Linkedin is Plugged InLinkedin is the perfect social media to recommend your business partners  because there are mounds of potential customers and it is set up for reviews.   By adding those reviews to your Linkedin company page or theirs, your groups, and your status feed, you can really help them get the word out as they help you.
Connect the Dots and Share the Real Estate.

Connect the Dots and Share the Real Estate.

The most important thing about creating a good social media partnership is making sure everyone knows what to expect and defines how they will share each other’s information.  Partnership means that each of you is doing your part to help the other cross market.  If there is a business not willing to invest the same effort, then move on to others.

No matter what size or collection of businesses your business currently resides – to quote the Beatles – you can all “get by with a little help from your friends.”  More to the point, you can own the market by surrounding your customers with your brand on social media with the right connections.

Unlike a collection of merchants, small businesses might have to connect directly with other businesses, but the connections can create a strong link between customers looking for local services and merchants.  Either way, the effort of coordinating a social media marketing effort between brands and companies in close proximity can really own a local marketplace.

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Get Your Free Social Media Dictionary:  Social Media in Clear Terms at www.socialmediasecond.com

Get Your Free Social Media Dictionary: Social Media in Clear Terms at http://www.socialmediasecond.com

 

Complimentary Social Media Dictionary

Complimentary Social Media Dictionary: Social Media in Clear Terms

Complimentary Social Media Dictionary: Social Media in Clear Terms

In all of the social media classes we have taught over the years – there is always one common struggle among attendees.

Social media is another language that most people do not speak or understand!

Social Media Second wants to offer you a complimentary electronic copy of our Social Media Dictionary: Social Media in Clear Terms.

  • How can you ask questions when you don’t know the proper terms?
  • How can you manage and execute a strong social media campaign without knowing the language?
  • How can you understand the success of your social media campaign without understanding the language?

Please feel free to download your free copy as our way of saying THANK YOU!

The Networking Personality – How to Go From Wall Flower to Business Power

The Networking Personality

The Networking Personality – How to Go From Wall Flower to Business Power

In networking events all across the country, from Chamber After Hours to professional luncheons to business mixers, there are always those people to meet and greet everyone.  Often referred to as the “movers and shakers,” the truth is these people are in possession of the networking personality.  You know, the networking personality is that set of charismatic characteristics that turns everyday business people into born promoters and marketers to help grow their contacts and enhance their connection based.

While this may seem like good fortune for those lucky few, the truth is the networking personality is only a matter of practice of these few simple rules:

  1. THIS IS NOT PROM – GET OVER YOURSELF:  This is perhaps the hardest rule for people to overcome.  Many people stand on the outside of groups during networking events waiting for someone to come up and speak to them.  In truth, the only person who ever talks to them is the servers passing around food or drinks.  The purpose of a networking event is meet people.  It is expected.  Every time you approach someone and extend your hand, you are taking a risk, but most people receive an approach very well and appreciate the effort.
  2. “NO” CAN BE GOOD:  In most people’s minds, hearing NO is the ultimate failure in networking; however, in some cases, hearing NO can be a ground breaking opportunity to disengage early and move on to an introduction that will lead to businesses.  In this case, it is very much like buying a house.  You will know quickly if the person in front of you is a good contact for you.  There is no tragedy if both of you disengages and moves on to new connections.  Be professional, ask for their business card, and move on!
  3. TAKE INSTEAD OF GIVE (Business cards):  There are two problems with giving out a business card without being asked.  First, you are spending money with every business card you give.  Save your business cards for the people who are great leads.  Second, if you give someone your business card, this means they are responsible for the contact.  Receiving a business card gives you the opportunity to stay in contact and makes your responsible for the correspondence.  Even in cases where the person is not a good contact, ask for a business card for net-weaving (see below).
  4. PRACTICE NET-WEAVING:  INTRODUCE (3) AND CONNECT (2):  At any business event, the goal is always to make connections and introduce yourself to other decision makers.  Net-weaving is a great way to keep your placement in the minds of those who are currently contacts as well as make new contacts by connecting people around you.  At every event, make it a habit to introduce three current connections and connect two new connections to others.  Why?  It is simple – when you are interested in other people’s business you stay in their mind.
  5. YOUR NAME TAG IS YOUR FRIEND:  There are three very common mistakes to wearing a name tag.  First, most people with pre-printed name tags tend to forget to wear it.  Just like wearing a shirt or shoes to a networking event, your name tag should always be in the right place.  The second most common mistake?  Putting your name tag on the wrong side.  Your name tag should always be on the right shoulder because people’s eyes travel up your arm when you extend your hand to shake hands.  Third and final note about your name tag?  Invest a few dollars in a pre-printed name tag.  Often times, writing your name on a white tag is hurried and looks unprofessional as you try to squeeze your name and company into the little 5×7 sticky paper.  It is worth a few dollars to have a clean, branded name tag that is easy to read and associate.
  6. BE KNOWN FOR SOMETHING – A DISTINCTIVE SIGNATURE:  Establishing a moniker for your appearance or a staple that people can lock in their mind is vital to the networking personality.  In a place where everyone is wearing a golf shirt with khaki pants or a simple black dress, it is easy to be “the person who always wears __________.”  For women, it might be a scarf or a hat.  For men, it might be a bow-tie or a cleaver shirt pattern.  Either way, connecting something about your person to your brand makes people remember you all the more.
  7. IF YOU JUGGLE, YOU LOOK LIKE A CLOWN:  Over and over again, business struggle with the presentation of their materials.  Especially true of women with purses or bags, digging for a business card or, worse, giving someone another person’s business card is incredibly unprofessional.  If you have to dig for a clean, crisp business card, then it says that you do not have your act together.  HINT – keep your business cards in your right pocket and the business cards of others in your left pocket.  With this habit, you will automatically be able to produce a business card at moment’s notice.
  8. SOCIALIZE LATER – MEET THE PEOPLE YOU DON’T KNOW:  It is easy to fall back into the waiting friendships of people who you know and feel comfortable with at a networking event; however, socializing is not the goal.  Your goal is to get out there and meet the people who you are not connected.  Take the time to gather your senses and really get comfortable with those who are not in your business circle while using those opportunities to connect with familiar people through net-weaving.
  9. EVERYTHING IN YOUR HANDS ARE OBSTACLES:  At many networking event, food and drinks are supplied as part of the entrance fee.  Although this is done with goodness to allow people to relax, everything in your hand presents an obstacle to shaking hands, giving business cards, and interacting with others.  If you have set down a drink or ask someone to hold a plate of food, then you are not presenting the most positive professional appearance before those people who are thinking of doing business with you.  Clear your hands and streamline your interactions.
  10. THE BIGGEST FAILURE – FOLLOW UP:  Many times, when people leave networking events, the handful of business cards end up on a desk or thrown away.  The most important thing about the networking personality is the plans for how you will connect with the leads you develop during the event.  All of the dynamic character and outreach of the networking personality will be wasted if you do not follow up immediately with people while you are fresh in their minds.

There are many reasons to work on building the networking personality. If the cliché is true about first impressions being the best impressions, then creating a dynamic lasting connection relies on claiming a unique presence in the mind of each person encountered at the event.  After all, there is no point going to a networking event if people don’t remember you have been there.

Facebook Faux Pas: 5 Ways to Turn LIKES into DISLIKES

In every Facebook fan page campaign; there are three phases that go together like the 3 Musketeers – the group of sword fighting men, not the candy bar.  Those three phases are planning, design, and execution.  Even in the most carefully planned and designed Facebook fan page, the execution is the place where most people fall flat in gaining and maintaining an audience of customers.  In fact, when executed incorrectly, a Facebook fan page can have your nearest and dearest friends avoiding you in the supermarket!

Most people don’t make these mistakes on purpose (although there are a FEW that I have kindly noted the mistake and then UN-LIKED when they persisted).  These are usually the people who see me out at dinner and tell me that their Facebook fans have dropped over the last month.  I shake my head sadly…knowing the answer is probably one of these five mistakes that will turn LIKE into DISLIKE on Facebook:

Tag Lightly – Never Hit Too Hard.  In every Facebook class, we discuss the ways to tag other people and Facebook pages to draw traffic to your own Facebook page.  Sometimes, without understanding the effect, people over-tag certain Facebook pages or people in an effort to get attention (or just because they don’t understand the result!).  Every time you tag someone or a Facebook fan page, it posts your content on their page.  Even with the best of intentions if done too often or in too many places, it is tag-spam (the equivalent of email spam!).

Example:  During a recent social media party, we allowed all of our Facebook fans to post a link to their Facebook fan page to get the community connected.  We asked in return that the posters go to each other’s Facebook fan pages, LIKE their page (to build fans), and leave a hello from the visitor.  One person took this to heart!  She went to all 87 pages that participated and tagged our Facebook fan page as the referrer.  Her posts showed up 87 times on our Facebook fan page!  We had to delete them as they went  down for pages and pages of 87 link-backs from the tags!

Our next post will discuss Facebook Faux Pas #2:  Tresspass Posting!

Facebook Vanity URL: Claim Your Name

Ready to get rid of your prision number for your Facebook fan page?

Here are the criteria:

  • You have to own the facebook fan page (or be admin of the facebook fan page!)
  • You have to have atleast 25 fans or likes.
  • You can only set your vanity URL once!  SO make sure it is SEO and people friendly!

Now…check out this Facebook Vanity URL:  Claim Your Name video!

Video Voice: Facebook Badges for Websites and Blogs

Many people ask about how to get a facebook badge on their blog or website.

Facebook Badges for Websites and Blogs will walk you through the process of getting the code you need for your website or blog.

If you have any questions about how to maximize your social media efforts, please email us at questions (at) magicmarketingusa (dot) com.

Customer Service Stabbed Marketing in the Office with a Knife

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Do you have a clue what is killing your marketing efforts?  Whether you are a small business or large corporation, it is likely at least one of these customer service issues is planning the death of your marketing dollars!

Recently, I had occasion to travel across several states on business and pleasure.  Traveling provides a unique opportunity to view the world of customer service from the good, the bad, and the ugly.  While noting that the holiday season brings out the worse in both customers and customer service, it was particularly apparent that most companies do not take enough time to think through the rationale of integrating customer service into the marketing department instead, as is traditional in most case, into the sales department.
 
As an even bigger offense, if for some unfathomable reason, customer service is a department unto themselves because the divide between performance and evaluation increases at alarming rates.  Without doubt, more marketing dollars are needlessly wasted each year on ineffective customer service than any other marketing endeavor.  Clearly, the most preventable cases the murder of marketing dollars is easily fixed by addressing these five customer service issues:

Man-Handling:  Many times, service representatives react with overzealous pressure on customers.  Upon asking to be left alone (clearly) to browse for shoes, I was continually followed and addressed by a sales person.  When I requested, pointedly, that the sales lady go away, she did only to be replaced by another salesperson from the same charm school.  As a result, my shopping experience was ruined and I left the store.

Cow-Towing:  For some service reps, good customer service is equated to bowing and scraping before the buyers.  The buyer feels horrible that the company or the service individual is fawning over them like an entourage following the diva of the week around the store.  With a strange mixture of discomfort and annoyance, the customer exits the store as quickly as possible.

Passive-Aggressive:  Interestingly enough, in the past few weeks, I have encountered this behavior in several professional settings. When asking for a call number in the library, the Librarian literally snatched the paper from my hand to go get the book from me with a curt, “that is my job!”  As I stood in shock staring at her back, it seemed an odd sense of customer service that resounded of policy filtration.  In another case, I was seriously asked, “What do you want?”  Looking around a large, brand name bookstore, I humorously ordered, “a double cheeseburger with fries and a chocolate shake.”  In both instances, marketing dollars are wasted as customer service is isolated from the rest of the company structure.  NOTE TO CUSTOMER SERVICE WORLD:  The customer does not care if YOU are having a bad day, so that excuse does not fly for me.

Know-Nothing:  In contrast, customer service employees that know nothing about the product or services offered by a company are the worst waste of marketing money.  When customers fill the store seeking details about services or directions to products, a customer service representative should at least have general knowledge.  If the product or service base is so large that no one could have a strong working knowledge, the product specialist should be assigned to aid the customer.  I watched as a bookstore employee advised a beginning PhotoShop7 (yes, I know….groan from the audience….PhotoShop7!) to buy the PhotoShopCS3 Bible because it was about the same thing.  Needless to say, I stepped in to advise her to look online for a copy for a Dummies or 24-Hour book appropriate to her version of Photoshop.  “What’s the difference?” she asked me politely.  “About $75, years of needed Photoshop experience, and the frustration of trying to follow a book that does not represent your software,” I replied with encouragement.

Techno-Interruptus:  Shopping for a new cell phone urged me to add one more criminal act of marketing murder to the sphere of customer service.  Although I do admit that technology is a wonderful thing for business, it might well be the worst thing ever created for customer service.  Encountering service reps texting or talking about a party on their cell gives the worst impression of a company and completely sends me toward the door.  If that customer service rep adds a deep resounding huff of “you are bother me” to the mix, then I might ban the store from coast to coast from my shopping experience.

In most cases, customer service initiatives can enrich the return on investment for every marketing dollar spent by a company.  Marketing expenditures can lead to increased sales and heightened positive brand awareness with the help of informed customer service force as part of the marketing team.

SEO: Seeking Exposures and Opportunities for Websites

Perhaps the most misunderstood value of social media is in its SEO functions.  While there are tons of social media tools and sharing services on the web, the real tie-in between social media and SEO (search engine optimization) escapes many social media converts.  As important as it is to interact with social media in ways that interest your niche market audience, it is vital to consider SEO issues at every step to get the most from your investment of time and money.

The goal of SEO is bringing valid traffic to your website or blog through search engine listings.  If that gives you a “well…DUH” moment, realize that there are validating factors in that goal.  For example, traffic needs to be niche enough to convert into viable leads or sales.  So, let’s examine the topic of SEO just for a moment.  There are a few primary tools of SEO including:

  • SEO:  Anyone who follows my blog and articles knows that strong organic SEO is the basis of any effort.  By optimizing a website with good copy and valid keyword density in all the important places of a website, solid white hat search engine optimization is like a sturdy foundation to build a house.  Organic SEO, although not a fast process, will save you time and money in the long run.
  • Internet marketing:  This category is often thought of as the most confusing form of SEO because it is paid advertising AND includes Google AdWords.  It is a rarity, in all honesty, that Google makes anything easy.  AdWords is not an exception.  With the opportunity to expend large sums of money in a short amount of time without any viable return on investment, AdWords is not for the faint of heart without sound leadership.  As I’ve said elsewhere, one of my favorite guides for navigating the rough waters of Google AdWords is AdWords University.  With a clear methodology and concise terminology, it is easy to follow and create successful AdWords campaigns. 
  • Linking:   Linking is the easiest SEO concept to increase website placement.   In short, every website and blog listed in Google has a page ranking that ranges anywhere from 1 to 10.  Most websites and blogs are listed very low in PageRank.  After all, think about it…there are millions of website and blogs listed in Google.  With several factors from the age of the site to content to SEO, the majority of the sites are not ranked well.  By linking with highly ranked sites with common interests (this is vital!), websites and blogs can increase viable traffic through exposure and pull up search engine ranking through each spider crawl.
  • Social Media:  Whether tweeting on Twitter or friending on Facebook, social media is the must participate place for businesses seeking credible traffic and branding recognition.  Many would say that social media does not help SEO.  In truth, social media can provide tons of inbound, niche market traffic to a website or blog.  Strong traffic leads to higher page ranking and more exposure.  Remember our goal for SEO of gaining traffic and increasing conversions?  This is the way! 
  • Analytics: Analytics is the least understood and possibly the most important tool in the online marketing toolbox. Here’s why. Let’s say you are completely focused on SEO, social media, you have a high-ROI AdWords campaign churning AND you are putting out lots of content on the web pointing to your product or service (for some of you niche bloggers out there, let’s say it’s your pure experienced opinion on your topic). How can you understand your traffic and predict what will create more traffic, how to focus that traffic more on people you want in your ideal captive audience, and generally create a more profitable website and business from what you do online? Google Analytics is a very low-cost, yet scalable solution that allows most businesses to get their feet wet and grow intelligently with the guidance of sound Analytics Concepts.

Admittedly, these are not all of the factors or considerations connected with good SEO practices; however, these are undisputably the touchstones for creating a formidable search engine optimized website or blog.  While most of these techniques are used by professional SEO experts, like Mark Brimm at 123interface.com, a clear understanding of both the methodology and the meaning of measurement will certainly make hiring a qualified expert or embarking on the task yourself much easier a pill to swallow.

AdWords University: Order Out of AdWords Chaos

For many business owners, the very words “internet marketing” invokes enough fears to keep them from initiating any type of online advertising.  What scares most people away from driving traffic to their website using Google AdWords is twofold. 

First, it seems really difficult to understand the process of creating good AdWords campaigns.  With steps and moving parts that require decisions about keywords, many business owners find it confusing to navigate the mine field of Google AdWords without the assistance of a seasoned SEM veteran. 

The second issue is the very real concern about losing money with a poorly planned AdWords campaign.  Needing guidance in understanding the best choices and measurements for a Google AdWords campaign, most people dip a toe into the deep waters of AdWords only to find the price tag is too high for poor conversion.

In reality, these are very valid considerations for internet marketing tools like Google AdWords.  That is why AdWords University is one AdWords guide that is stellar in its sheer ease of understanding and topic depth.  In plain English that makes the reader feel empowered with comprehension instead of burdened with technical talk, AdWords University brings Google AdWords to the masses with explanations defining the concepts of internet marketing, exploring methodologies for finding the best keywords, and  creating a successful AdWords campaign.

Even further, AdWords University takes the additional steps of covering advanced techniques to manage AdWords campaigns to optimize the effectiveness of combined discussions on generating multiple AdWords campaigns for A/B testing purposes.

The value of AdWords University lies in the clear presentation of proven methods in creating an AdWords campaigns that manifest revenue producing traffic.